![]() This takes anywhere between 10 and 45 minutes depending on complexity. The engineer scoots down and either replaced the failed hardware component, or slides a new server into the rack.The server will be flagged as down in your Webdock control panel, and you will receive a notification email. ![]() Within 5-10 minutes an on-site engineer is made aware of the problem.If a host server conks out, this is what will happen: How we deal with downtime scenariosĮxtremely rare: Catastrophic hardware failure How to achieve this is beyond the scope of this document. You can pro-actively design your infrastructure such that you have fallback servers if downtime is critical to your business. If you have any unplanned downtime for a server in a given month, you can ask for a free month for that server.We will inform you in a timely manner if we encounter any planned downtime scenarios.We will do our best to inform you as soon as we are made aware of a problem.We will do our best to provide 0% downtime within our sphere of control, i.e. our hardware and network infrastructure.That is why we would like to provide a slightly different take on the classic "no downtime" guarantee: Namely hardware failure, network congestion or simply somebody messed up somewhere. Downtime is however a part of life, and can be due to a variety of reasons. We here at Webdock believe that no downtime is acceptable. 0.1% downtime equals about 525 minutes per annum. Where other hosting providers "guarantee" 99.9% uptime and the like, we here at Webdock would like to cut the bullshit. Webdock reserves the right to modify these Terms and Conditions at any time. Use of the Webdock service constitutes acceptance of our Terms and Conditions. Webdock agrees to provide services to subscribers (you) subject to the following terms of service.
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